RELMS Frequently Asked Questions

General use

Oregon State University has enabled two-factor authentication for internal users for services on campus, including RELMS. The Duo app will receive notifications of authentication requests which you can either approve or deny. More information on Duo enrollment can be found on the OSU UIT page.

 

OSU Login

How do I reserve time or request services from a Facility using RELMS?

  • Login to RELMS, browse the facilities and instruments or use the search to locate the product you would like to purchase
  • Select the product to make a reservation or order
  • Select your payment source from the dropdown list
  • Choose your reservation time period, then click Create
  • Your reservations will appear on the My Reservations tab
  • The order receipt will contain an iCal formatted .ics file, which can be imported into other calendars, such as Outlook or Google Calendar
  • To purchase in RELMS, a user must have a valid payment source. RELMS recognizes three types of payment sources: 
    -    Internal users: Indexes only. Indexes are validated directly with OSU’s financial system.  
    -    External users: Purchase Orders.  
    -    External users: Non-Purchase Orders
  • To add a new index to RELMS, the PI should complete the
    RELMS Add Internal Payment Source to complete the authorization.
  • To add a new external payment to RELMS, the PI should complete the
    RELMS Add External Payment Source to complete the authorization.
  • After the new payment source has been added to RELMS, the PI (or Business Manager) can add you as an authorized purchaser on the account.
  • Login to RELMS, browse the facilities and instruments or use the search to locate the product you would like to purchase
    • If the instrument requires approval to reserve, you will need to contact the facility staff to complete training

Go to the Make a Payment page, and follow the link for the RELMS Facility.
 

  • Login to RELMS, click on the My Reservations tab
    • Locate the order you would to change
    • Click on the reservation time slot and use the options to change the start and end times
    • or Click on Cancel to cancel the order, some restrictions may prevent cancelation without a charge

Each payment source has an owner and may also have authorized purchasers and/or business administrators. 
o    Owners receive billing notifications for their payment sources, can review and dispute charges, and have the ability to add and remove purchasers. 
o    Purchasers may use a payment source and will receive receipts for their individual purchases, but do not otherwise have any control over the payment source. 
o    Business administrators receive billing notifications at the same time as owners and have the ability to review charges on their behalf.
RELMS uses three types of payment sources: 
o    Internal users:  Indexes only.  Indexes are validated directly with OSU’s financial system.  
o    External users:  Purchase Orders.  Payment can then be made with check, credit card, ACH or wire transfer.
o    External users:  Non-Purchase Orders. Payment can then be made with check, credit card, ACH or wire transfer.

Login to RELMS:

To dispute an order in review:

  • Go to My Payment Sources → My Transactions in Review
  • Scroll down and locate the Order you'd like to dispute, click on the Order Detail number
  • Enter your reason for the dispute in the Dispute Order form, then click the Dispute Purchase button
  • Disputed orders will be held until the dispute has been resolved by the facility staff or IALS accountants
  • Account owners and business managers will receive an automated email when the dispute is resolved.

CORUM Dispute Order Form

Reservations

  • Yes, there is a "move up" option for each reservation on the My Reservations tab, which will determine the nearest available time slot
    • Note: some restrictions may apply

  • Login to RELMS, click on the My Reservations tab
    • Locate the order you would to extend
    • Click on the reservation time slot and use the options to change end times
    • Note: some restrictions may prevent extending reservations, including other existing reservations and equipment specific options

  • Login to RELMS, click on the My Payment Sources -> My Transactions(link is external)
    • Locate the order you need to change, click on the Order Detail number
    • Next to the Payment Source, click Change
    • Select the correct payment source and then Save
    • If you need more assistance, please contact your PI or the facility staff
  • Login to RELMS, click on the My Reservations tab
    • Locate the specific order and click on "Report an issue" to send a note to the facility staff
  • Login to RELMS, click on the My Reservations tab
    • Locate the specific order and click on "Start Reservation" to enable the interlock
    • Don't forget to "End Reservation" when you have completed your work on the equipment
  • The billing policy varies across the instruments and cores facilities, please contact the facility staff for clarification

Facility Directors, Facility Administrators, and Training Request Recipients receive an email notification.

Review the following screenshots:

Login

Users are logged out by default to prevent accidentally taking actions under the wrong account, which could occur in a facility where many users are sharing one computer to start and end reservations. If users have other tasks to attend to, choose "Stay logged in" to avoid getting logged out.

This may be caused by old browser cookies for the "oregonstate.edu" domain. Try clearing your browsers cookies and use the "Sign in with ONID(link is external)" button again with your OSU ONID. 

The password you are using doesn't match the password RELMS is expecting. You may need to reset your RELMS password, using this link:
https://relms.oregonstate.edu/users/password/reset(link is external)
RELMS will send an automated email with instructions to change your password and allow you to login again. Note: the automated email may be delivered to your spam folder.

RELMS will send an automated email with instructions to unlock your account. Note: the automated email may be delivered to your spam folder.
Resetting your RELMS password will also unlock your account, using this link:
https://relms.oregonstate.edu/users/password/reset

No, RELMS user accounts are universal; one account covers all facilities.  If you are a first-time user of RELMS, please request an account using the “RELMS Facility  - External User Account Request” or “RELMS Facility  - Internal User Account Request” form.